Is Zoom down?

Understanding Zoom availability

Zoom availability is made up of several functions that can fail independently. You may be able to open the Zoom website while sign-in, meeting access, audio, video, or the desktop and mobile apps are having problems.

Check the official Zoom status page for provider-reported incidents and recovery updates. A matching incident is more meaningful when the same function fails across multiple devices or independent networks. A clear status page does not rule out a problem with one meeting, account, browser session, device permission, or network.

If no relevant incident is listed, compare Zoom from another browser, device, or connection. This helps separate a service-wide problem from a meeting link, host setting, authentication issue, cached session, VPN, firewall, or unstable local connection.

Troubleshooting Zoom problems

Check for a wider Zoom incident

Open the official Zoom status page and look for an incident matching the failed function, such as sign-in, meetings, audio, video, or the Zoom app. If possible, compare Zoom from another device and network.

A failure reproduced across independent connections is more consistent with a provider-side problem than an issue on one setup. If Zoom reports an incident, follow the latest update and retry after recovery is reported. Reinstalling the app or changing local settings is unlikely to resolve a confirmed service-side incident.

Check the meeting and account

If Zoom opens but one meeting will not work:

• Try a different meeting or a known-good meeting link.
• Confirm that the invitation link was copied correctly and remains valid.
• Check that you are using the expected Zoom account and authentication method.
• Ask the host to confirm the meeting details, participant permissions, and access requirements.

When other Zoom functions work and only one meeting fails, a meeting, host, invitation, or account-specific cause is more likely than a general outage.

Separate browser, app, and device problems

If Zoom works in a browser but not in the desktop or mobile app, fully close and reopen the app, then compare the same action in the browser. If the browser fails, try a private window or another supported browser to distinguish stale session data, extensions, and cached content from a wider problem.

If Zoom works on another device, focus on the original device. Check the app version, security software, and device configuration. For camera or microphone failures, verify Zoom’s permissions, select the intended devices, and close other applications that may be using them.

Check the network path

If Zoom times out, disconnects repeatedly, or works on mobile data but not Wi-Fi, test another network. A VPN, proxy, firewall, filtered workplace connection, or DNS problem can block Zoom while the service works normally elsewhere.

If several websites fail on the same connection, investigate the local network or DNS first. If only Zoom fails, a blocked route, security rule, or Zoom-specific session problem is more likely. Avoid permanent router or DNS changes until you have compared another device or connection.

Treat integrations separately

If a third-party integration or automation fails while the Zoom website and meetings work, inspect that integration’s error details, authorization, and application configuration. An integration-specific failure can continue even when normal Zoom use is available, so it should not automatically be treated as a Zoom-wide outage.