Is GitLab down?

Understanding GitLab.com availability

GitLab.com availability is not a single yes-or-no condition. The web interface, authentication, project access, repository browsing, cloning, fetching, and pushing can fail independently. A page that loads successfully does not prove that the Git operation or project you need is working.

Check GitLab’s official status page for current incidents and maintenance. Compare the affected component and incident timing with the exact action that failed:

• A matching incident makes a GitLab-side cause more likely. Avoid repeated write attempts until you know whether the original push, merge, or other operation completed.
• If no relevant incident is listed, compare the failure across browsers, devices, accounts, projects, or networks before concluding that GitLab is down.
• A problem limited to one project, repository, account, Git client, or network usually points to permissions, credentials, configuration, or local connectivity rather than a service-wide outage.

This page covers GitLab.com. Self-managed GitLab installations have separate infrastructure and configuration, so a GitLab.com status update does not automatically describe their availability.

Troubleshooting GitLab problems

1. Check for a matching GitLab incident

Open GitLab’s official status page and compare any active incident or maintenance event with the GitLab function that failed. Look at the affected component and reported timing, not just whether the homepage opens.

If the incident matches your symptom, save the exact error and wait for an update rather than repeatedly retrying. For a push, merge, or other write operation, first verify whether the original action completed.

2. Test browser and session scope

If GitLab works in a private window, another browser, or another device, the likely cause is local to the original browser profile or session. Try:

• Refreshing the affected page and signing in again when only authenticated pages fail.
• A private window or a different browser.
• Temporarily disabling extensions that modify scripts, cookies, privacy controls, or requests.
• Clearing site data for gitlab.com if the page is blank, redirects repeatedly, or returns to sign-in.

If the same failure occurs across browsers and devices, a browser-specific cause becomes less likely.

3. Compare networks and DNS reachability

Timeouts, connection refusals, DNS failures, proxy errors, and filtering can prevent GitLab.com from loading even when the service is operating normally. If available, compare the affected connection with a trusted alternate network such as a mobile hotspot.

• Works on another network: investigate local DNS, firewall, proxy, VPN, or corporate filtering.
• Fails on every network: check the status page and determine whether the issue is limited to a particular account or operation.
• Works in a browser but not in Git: inspect the client’s remote URL, credentials, proxy, and SSH or HTTPS configuration.

4. Check account and project access

When GitLab loads but one project or repository cannot be opened, cloned, fetched, or pushed, confirm that you are signed in to the intended account and still have permission to access that project. Access denied for one repository is different from GitLab being unreachable for everyone.

For authentication failures, verify the remote URL and configured credential method. Do not share access tokens or private keys in support requests or public issue reports.

5. Interpret the error without assuming an outage

• 5xx response: could reflect a GitLab-side problem, but a proxy or gateway may also have generated it. Check the status page and compare another network.
• Connection timed out: commonly indicates a network path, firewall, proxy, DNS, or temporary reachability issue.
• Connection refused: an endpoint or intermediary rejected the connection; compare browser, Git client, and alternate-network results.
• TLS or certificate warning: verify the address, system clock, browser, proxy, and security software. Do not bypass certificate warnings when accessing GitLab credentials or repositories.

When escalating, include the time, affected GitLab URL or operation, exact error text, whether the status page showed an incident, and whether another browser or network changed the result.