Is ElevenLabs down?

Understanding ElevenLabs availability

ElevenLabs access can involve separate paths: the main web application, account authentication, and requests sent to the ElevenLabs API. These paths do not always fail together. For example, the website may load while an API request returns an authentication error or times out.

One failed generation or API request is not enough to confirm that ElevenLabs is down. Compare the problem with the official ElevenLabs status page, then check whether it affects every operation, one endpoint, one account, or only one network. The affected domain, HTTP status, response body, endpoint, and time of failure are useful when distinguishing a wider incident from a request-specific or local problem.

Troubleshooting ElevenLabs problems

If ElevenLabs may be experiencing an outage

1. Check the official ElevenLabs status page for an incident or maintenance notice.
2. Identify the affected path: web application, authentication, API access, or a particular operation such as a generation request.
3. Test again after a short interval and retain the original error message and timestamp.
4. If an incident is reported, browser changes are unlikely to fix the underlying service problem. Follow the status updates and avoid rapid repeated requests.

If the problem is limited to a browser or device

• Reload the ElevenLabs web application and try a private window.
• Temporarily test without extensions that modify scripts, privacy controls, cookies, or network requests.
• Clear site data for the ElevenLabs web domain if the page is stuck, repeatedly redirects, or shows an outdated login session.
• Try another current browser or device. If only one browser or device fails, a local session or browser configuration is more likely than a platform-wide outage.

If the issue involves an account or authentication

• Confirm that you are signed in to the intended ElevenLabs account and check whether the failure is limited to one workspace, feature, or operation.
• Sign out and sign in again if the page repeatedly returns to the login screen.
• For API requests, verify that the credential is present, valid, and supplied in the request location expected by the relevant ElevenLabs API operation. Never expose credentials in logs, screenshots, support posts, or source control.
• Treat an authentication or permission response differently from a timeout or server error; credentials and permissions require a different investigation from connectivity problems.

If the issue is network or DNS-related

• Test from another network, such as a mobile connection, to determine whether the problem is limited to the current connection.
• Check whether other websites work normally. DNS failures, connection refusals, and timeouts indicate a different problem path from an application error returned after the request reaches ElevenLabs.
• If a corporate proxy, VPN, firewall, or filtering system is in use, test without it only when permitted by your organization’s policy.
• If the domain cannot be reached from multiple devices on the same network, an authorized network administrator can investigate local DNS, firewall, or router behavior before changing network equipment.

If the ElevenLabs API is failing

• Determine whether every request fails or only one endpoint, model, input, account operation, or request pattern.
• Inspect the HTTP status and response body for malformed input, missing authentication, permission problems, rate limiting, or timeout details.
• A 5xx response generally suggests a server-side or upstream problem, while a 4xx response usually calls for review of the request, credentials, permissions, or account configuration. The exact response body still matters.
• Retry cautiously with a suitable delay rather than sending a rapid burst of identical requests. If failures continue, compare them with the official status information and retain request timestamps for support.